Exchange Terms:
- Devices sold from our showrooms shall be replaced within 7 days from the date of purchase, And within 7 days from the date of receive For online store sales provided that the replacement is of the same value or higher, provided that:
- The product is in its original condition at the time of purchase and the packaging has not been opened.
- The original purchase invoice must be brought.
- The exchange process for online store sales may take 14 days.
Return Terms:
- Products can be returned within 48 hours only from the date of purchase, And within 48 hours only from the date of receive for online store sales provided that the product is in its original condition at the time of purchase and the packaging has not been opened.
- The purchase amount will be refunded in the same way it was paid.
- The return process for online store sales may take 14 days.
Warranty Terms:
- The warranty period is two years on devices and accessories, with the exception of some accessories, one year, such as (wired headphones - wires).
- In the event of a manufacturer defect (not software) in the device within 3 days from the date of purchase, within 24 hours, the device can be replaced with the same category , under the following conditions:
- Bring the original invoice and warranty
- The device or accessory should be in a free of traces of misuse (scratch - breakage – liquids opening the device outside the company)
- Giving the customer data (name - mobile number)
- Bring original cartons and accessories.
- In the event of any malfunction in the device after 3 days from the date of purchase, the customer must go to the nearest authorized maintenance point to obtain after-sales service.
For more inquiries about the terms and conditions of the Warranty, we are pleased to contact us via customer service e-mail Email : info@rte.ae