Return and Replacement Policy

Last Updated: Feb 10th, 20225

At SKA Lifestyle, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, our return and replacement policy offers flexibility and ease.

1. Returns & Refunds

• You may return a product within 30 days of purchase for a full refund, provided that:
• The product is in its original condition with all packaging, manuals, and accessories intact.
• The product has not been used, damaged, or altered.
• A valid proof of purchase (invoice) is provided.
• Refunds will be processed using the original payment method within 20 business days of receiving the returned item.
• If the return is due to a defect, incorrect item, or damage during shipping, we will cover the return shipping costs. Otherwise, return shipping costs are the customer's responsibility.

2. Replacements & Exchanges

• Products can be exchanged or replaced within 30 days under the following conditions:
• The product is defective or damaged upon delivery.
• The wrong product was shipped to the customer.
• Replacements will be processed for the same product or a product of equal value, subject to availability.
• If the requested replacement is out of stock, customers may opt for a refund or store credit.
• Exchange requests for reasons other than defects or shipping errors are subject to approval.

3. Non-Returnable & Non-Exchangeable Items

• Items that show signs of wear, damage, or tampering.
• Products missing parts, original packaging, or accessories.
• Opened hygiene-related items such as earphones, personal care gadgets, or wearable devices.
• Any promotional or free gift items.

4. Order Cancellations

• Orders may be canceled within 24 hours of placement.
• If the order has already been processed or shipped, customers must follow the return process.

5. Return Process

To initiate a return, please follow these steps:

1. Contact Us at info@skalifestyle.com with:

• Order number
• Proof of purchase
• Reason for return
• Photo/video proof (if applicable)

1. Our team will review your request and provide return instructions.
2. Pack the product securely and send it to the provided return address.
3. Email us with the tracking details once shipped.
4. Refunds/replacements will be processed upon receipt and inspection of the returned product.

6. Contact Information

For any return or exchange inquiries, please contact our customer support team:

• Email: info@skalifestyle.com
• Phone: +971 43960064
• Address: Al Jawharah​132, Khalid Bin Al Waleed Road, 2nd Floor, Office 202, Al Mankhool, Bur Dubai, Dubai, UAE

We value your business and aim to provide a smooth return and exchange experience.